COVID-19: Our number one priority is the health and safety of our employees, customers and partners. See statement from our CEO.
Hero Remote Hands

Services

Rapid-Response Support, Technicians on site 24/7

Our remote hands technicians serve as an extended member of your in-house team of experts to help deliver the highest standard of performance for your needs.

Services are available on-demand and can also be scheduled in advanced to support your business.

Digital Realty Data Center Solutions® services include Digital Realty Remote Hands Services, which perform a wide range of remote management and troubleshooting tasks to keep you up and running.


Save Time Resources

Save Time and Resources

  • 24x7 coverage, 365 days a year
  • Rapid response times for both business and after hours tailored to your site and specific needs
  • Continuous delivery to ensure uninterrupted business operations
  • Implementation services available

Customer Portals

Customer Portal Login

Already a customer? Login to the Customer Portal or Marketplace Portal.

Login

Customer Service Success

Customer Service for Customer Success

Digital Realty’s Customer Service Center provides trained technicians who can support your data center operations, 24/7 at designated Digital Realty locations around the world.

US: +1.877 357 7782
EU: 00800 7711 9500
Australia: +61 383611501
Singapore: +65 65053912
Hong Kong: +852 22817502
customersuccess@digitalrealty.com


On-Demand & Scheduled Services

Many services are available On-Demand. Bulk purchase and subscription plans available at discounted hourly pricing.


Examples of On-Demand Services

  • One-time tape swaps: Tapes for backup systems are changed on request
  • Power cycling of equipment: Perform Hard Reboots or Soft Reboots
  • Patch cord installation: Install patch cables based on customer direction
  • Equipment assistance: Assist with transport of large pieces of equipment within the data center
  • KVM availability: Provide screen outputs before and after reboots

Examples of Scheduled Services

  • Cross Connect Infrastructure: Install temporary loopbacks to verify physical media continuity from provider demarcation panel to the customer premises hand-off
  • Equipment Inventory: Detailed rack elevation drawings can be provided
  • Deployment: Rack & Stack of equipment and structured cabling installation
  • Pre-scheduled event support: On-site support for maintenance windows and other planned events
  • Recurring events: Schedule routine events such as daily/weekly/monthly tape swaps versus opening a new service request each time

Download Remote Hands Brochure

Download Brochure

Download our Remote Hands Brochure to learn more.

Download Now

Log in to the customer portal
Want to get in touch?

Cookies

To give you the best possible experience, this site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. Learn more.

Contact Us