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2021 CEO Survey: Financial Services’ Goals to Emerge From the Crisis Faster and Stronger

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The financial services industry is revving up for a comeback, and Gartner has determined the key decision-maker that will make all the difference – the CIO.

While the strategic focus will be on mergers and acquisitions, the CIO will need to drive the right technology initiatives to ensure a total return to business growth.

Insights found in this 2021 Financial Services CEO survey include:

  • “Financial services CEOs turned their focus from growth through competitive performance in 2018 to growth through mergers, acquisitions and new markets for 2021.
  • Nine out of 10 CEOs in Financial Services plan to increase investments in digital capabilities that center on foundational technology for flexibility first and transformation, second.
  • CEOs will look to CIOs to prioritize initiatives in the areas of digitalization, efficiency, cybersecurity, data and analytics.”

Get full access to Gartner® 2021 CEO Survey: Financial Services' Goals to Emerge From the Crisis Faster and Stronger.


Gartner, 2021 CEO Survey: Financial Services’ Goals to Emerge From the Crisis Faster and Stronger, Peter Delano, Juergen Weiss, 17 May 2021

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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