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One of the leading services that Telefónica UK provides to its customers is its’ My O2 application. Through this critical application, the company can deliver a more intuitive user experience for customer care support and enable its customers to manage their account.
See how they leveraged the PlatformDIGITAL™ solution using a blend of Network and Data Hub models, to scale their digital infrastructure to support the future growth of their customer base and enhanced functionality of the My O2 application.
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With PlatformDIGITAL™ we have resolved issues of scalability that were limiting the potential of the My O2 account management application – and improved the experience of our customers.
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