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Forrester Report: Designing IT Services for Dependability

Reliable Services are Critical for an Always-On Economy

Expectations for continually available services require new ways of thinking about and delivering user experiences.

In this Forrester Report, you'll learn:

  • 7 key elements upon which dependability rests
  • The practices I&O pros need as they embrace dependability in delivering services
  • How dependable services uphold customer trust

Download the Report

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