As the global response to COVID-19 continues to evolve, our number one priority at Digital Realty continues to be the health and safety of our employees, partners and customers. Our facilities are 100 percent operational COVID-19 within our overall business continuity plan to ensure we can maintain this service level, while ensuring the health and safety of all that interact with our facilities.
An overview of the safety precautions we are implementing to protect employees, customers and partners and ensure business continuity can be found below.
All persons entering a Digital Realty facility (e.g., employees, customers, visitors, or vendors) should continue to observe the following COVID-19 exposure protocols. Please refrain from entering the facility if you:
- Feel sick with these symptoms - fever, cough, or shortness of breath
- Have tested positive for COVID-19 or been exposed to a person testing positive in the past 5 days
- Are currently awaiting results from a COVID-19 test based on exposure or symptoms
- Immediately report any onsite positive cases of COVID-19 (or suspected positive or pending testing based on exposure or symptoms) to Digital Realty
Facial masks optional unless required by local authorities
- Unless required per local regulatory mandates, masks are optional for everyone in any public indoor areas of Digital Realty’s facilities
Maintain good personal hygiene and social distancing as appropriate
- Maintain social distancing from all facility personnel and limit any prolonged face-to-face interactions when possible
- Prioritize personal hygiene practices such as frequent hand washing and use of available hand sanitizer, respiratory etiquette (cover nose and mouth with arm when sneezing) and avoid touching eyes, nose, and mouth
Customers may contact their Customer Success Manager (CSM) or e-mail firstname.lastname@example.org with any questions or for more information.
Media and industry analysts may contact Helen Bleasdale @ email@example.com for further information. For investor inquiries please contact Jordan Sadler @ firstname.lastname@example.org
Frequently Asked Questions
Updated and Effective September 1, 2022
What is Digital Realty’s response if individuals show flu-like symptoms while onsite?
- In the event that an individual is or becomes symptomatic on site, Digital Realty has defined protocols which include isolating the individual in a pre-defined area, notifying management and assisting the individual to leave the site and seek medical attention immediately
- In addition, the site teams have identified an exit path from the isolation area designed to minimize exposure to others while exiting symptomatic persons from the site.
- We also expect our customers and vendors to proactively reach out to Digital Realty’s site management team should they become aware of an employee or vendor who tested positive for COVID-19 where permissible
- Digital Realty ceased reporting on individual reported cases as of this update (9/1/22). We will continue to monitor local trends and notify customers if any significant rise in cases occurs or there is any increased risk to our operations
Digital Realty ceased reporting on individual reported cases as of this update (9/1/22). We will continue to monitor local trends and notify customers if any significant rise in cases occurs or there is any increased risk to our operations.
Which authorities are you working with around the world to ensure access to facilities is maintained for critical teams?
- Our Regional Leadership teams and Government Affairs department maintain active relationships with governmental and local authorities and there is a key focus by officials to keep critical IT infrastructure and telecommunication facilities operating without interruption
- In the US, the Department of Homeland Security Cybersecurity and Infrastructure Security Agency (CISA) has designated data centers and the Information Technology and Telecommunications Sectors they house as a “Critical Infrastructure Sector” and its critical employees as “Essential Critical Infrastructure Workers” to help State and local officials as they work to protect their communities, while ensuring continuity of functions critical to public health and safety, as well as economic and national security. As a result, we have secured access credentials from the Department of Homeland Security to ensure continuity of operations and emergency response. Please note that this program also extends to our fuel and critical maintenance providers to support our emergency response capabilities
- In Canada, we are working through the National Cross Sector Forum, which designates data centers as a “Critical Infrastructure Sector” as well as with Provincial authorities and other partners to ensure delivery of Emergency Support Functions identified in by the Department of Public Safety Federal Emergency Response Plan. This includes issues of access, PPE, labor, and border issues, etc.
- In EMEA, we continue to work with all relevant agencies to ensure that there is strong understanding of the services operating within our data centers, the critical nature of them and their import contribution to wider society whilst we are all handling this pandemic. In the UK, representations have been made to the government through the Department for Digital, Culture, Media and Sport (DCMS) and it has been recognized that data centers are part of the critical infrastructure. As such out core data center workers are given “Key Worker” status to allow ongoing support of our buildings and customers. We are working similarly in both Germany and the Netherlands
- In APAC, we continue to work with all relevant agencies to ensure that there is strong understanding of the services operating within our data centers, the critical nature of them and their import contribution to wider society whilst we are all handling this pandemic. In Australia, representations have been made to the NSW government and it has been recognized that data centers are part of the critical infrastructure. In Japan, Singapore and Hong Kong we continue to connect with the key contacts in the respective federal agencies
Does Digital Realty have the ability to remotely run and manage data center operations with no Human Resources inside the campus under the most extreme situations?
- Our business continuity planning includes running our sites with minimal staff and we are prepared for this should we need to institute this plan through remote monitoring of BMS systems and security systems, and dispatch only
Are there any circumstances in which Digital Realty will remove security staff or limit access to the data center?
- Digital Realty does not anticipate this will occur as a long-term response and we will only close down the data center if mandated by authorities. If this does occur, we have plans in place to ensure continuity of services
If there is no security at the site, is there any method by which a customer could still gain access to our space in the event of an emergency? In the event of government-mandated shutdown, is there way for customers to send Digital Realty a list of critical personnel who need to remain onsite?
- Digital Realty is able to monitor security infrastructure remotely and has already established a monitoring platform to do so if the need arises. In the unlikely event that we have to operate a site without staff, existing badges and passes would continue to work; new visitor badges and passes would be processed from other unaffected sites if needed
- In this scenario, security alarms will be monitored remotely and a dispatch model utilized to respond to those alarms requiring a physical response at the site of the alarm