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Downtime is for the Birds: Public Utility Failures are No Match for SEA1’s Redundancies

December 9, 2014  |  Written by Hector Hernandez, Vice President, Operations & Security

Telx’s preparedness clearly showed through in 2012, when all of our East Coast facilities remained fully operational throughout Hurricane Sandy and the events that followed. Over the weekend, a fluke accident near our SEA1 data center in Seattle, Washington gave us the opportunity to once again show how well-prepared our facilities are for even the strangest of challenges.

According to Seattle City Light, the public utility that provides power to Seattle and some surrounding areas, a bird in the wires caused an equipment failure in the nearby city of Burien. This equipment failure affected around 9,700 homes and businesses, including our SEA1 data center.

Our SEA1 data center was prepared. SEA1’s generators picked up the facility’s IT load, providing customers uninterrupted service until utility power returned at 1:47PM PST. The facility and its generators operated exactly as designed, ensuring 100% uptime for all of SEA1’s customers throughout this outage. There was no customer impact.

It’s easy to think about the importance of business continuity and disaster relief in terms of hypotheticals. What will my business do if my data center loses power? Is my data center properly prepared for a storm? As real-life examples like this show, however, you need a data center services provider that can guarantee continuity when it counts. SEA1’s continuity through this power loss is an excellent example of how uneventful a loss of power can be if your data center services provider is as well-prepared as Telx.

Thanks to excellent operational preparedness, we are proud to report that this loss of utility power was essentially a non-event for our SEA1 facility. Our other facilities across the country are equally as prepared. If you’d like to learn more about what Telx does to ensure continuity through unexpected power outages and other natural disasters, please see our business continuity and disaster relief page. You may also reach out to us via the contact page of our site, or by FacebookTwitter, or LinkedIn.

Hector Hernandez

Hector Hernandez

Vice President, Operations & Security

Mr. Hernandez has over thirty years of experience in the datacenter and communications industries. His most recent position was Senior Vice President of Colocation services at Terremark World Wide, a leader in the colocation/datacenter industry. Prior to Terremark, Hector worked for EDS and BellSouth (Now AT&T) in different capacities always focusing on datacenter operations. Hector holds a MS from Southeast Nova university in Accounting and a BS in electrical engineering from the University of Illinois in Chicago.